Shipping Information

Domestic Shipping (USA)

• Single playmats: $5.95 shipping per mat within the US
• Orders over $50: FREE SHIPPING
• Processing time: All orders ship within 48 hours
• Delivery time: 4-8 business days (standard service)

Order Tracking

Once your order ships, you'll receive a confirmation email with tracking information so you can follow your playmat's journey to your door.

 

Return Policy

At GlowingGorilla, we take pride in creating premium custom playmats printed specifically for you. Due to the personalized nature of our products, we do not accept returns or exchanges for change of mind.

Custom-Made Products

Each playmat is custom printed to order according to your specifications, including design choice and zoning preferences. As such, our playmats are not eligible for return or exchange unless there is a manufacturing defect.

Manufacturing Defects

If your playmat arrives with a manufacturing defect or quality issue:

• Contact us within 48 hours of receiving your order
• Include clear photos of the defect
• Provide your order number

Our team will review your claim and, if confirmed, we will offer one of the following solutions:

• Replacement of the defective product
• Full refund of your purchase

Shipping Damage

If your playmat arrives damaged due to shipping:

• Contact us within 48 hours of delivery
• Include clear photos of the damaged package and product
• Provide your order number

We will work with our shipping partners to resolve the issue promptly.

For any questions about this policy, please contact our customer support team.

Contact Us

If you have any questions about shipping or returns, please contact our customer support team at:

Email: info@glowinggorilla.com
Response time: Within 24 hours