Frequently Asked Questions
PRODUCTS & QUALITY 🎨
What makes your playmats different from standard tournament mats?
Our playmats feature premium stitched edges, professional-grade materials, and exclusive artwork you won't find anywhere else. Each mat is custom-printed using vibrant, fade-resistant inks and features a tournament-grade rubber backing.
How long will my playmat last with regular tournament use?
With proper care, our playmats maintain their quality for years of competitive play. The stitched edges prevent fraying, and our premium surface resists wear from frequent card movement. We include a free care guide with every order.
What are the dimensions of your playmats?
All our playmats are tournament-standard size: 24" x 14" (61cm x 35.5cm).
What does zoning mean?
Zoning refers to subtle guidelines on your playmat that help with card placement. You can choose between left-handed zones, right-handed zones, or no zones. These are elegantly integrated into the design to maintain the mat's aesthetic appeal.
CARE & MAINTENANCE 🧼
How do I clean my playmat?
Easy maintenance with a damp cloth keeps your mat in pristine condition. The premium surface and stitched edges are designed to maintain their quality through regular use and cleaning.
Can I store my playmat rolled up?
Yes! Our playmats are designed to be rolled for transport without damaging the surface or edges. We recommend storing them in a playmat tube for best protection.
Will the colors fade over time?
Our premium inks are fade-resistant and designed for long-term use. With proper care, your playmat's colors will remain vibrant for years.
SHIPPING & DELIVERY 🚚
How much does shipping cost?
Absolutely nothing. Shipping is on us :)
How fast will I receive my order?
🇦🇺 Australia
Shipped from: Australia facility
Customs & Duties: No additional fees
Estimated delivery time:
- 3 – 6 business days
🧾 Customs, Duties & Taxes
All import duties, taxes and customs fees are fully covered by us. You will never be charged additional fees upon delivery
We work with trusted shipping partners who handle all cross border processes for a smooth experience
🔍 Tracking for All Regions
Once your order leaves our facility, you will receive a confirmation email with a tracking link so you can follow your playmat's journey every step of the way
What if my order arrives damaged?
In the rare case that your order arrives damaged, please contact us within 48 hours with photos. We'll send a replacement immediately at no cost to you.
ORDERS & RETURNS 💳
What payment methods do you accept?
We accept all major credit cards, PayPal, and Shop Pay for your convenience and security.
What's your return policy?
Since each playmat is custom printed to order, we don't accept returns. However, if your product arrives damaged or has any quality issues, please contact us within 48 hours with photos, and we'll provide a full refund.
What if there's an issue with my order?
Customer satisfaction is our priority. If you experience any issues with your order, please contact us immediately with photos and order details. We'll work quickly to resolve any problems and ensure you're completely satisfied.
What quality checks do you perform?
Each playmat is carefully inspected before shipping to ensure it meets our premium quality standards. We check for print quality, stitching, and overall finish to guarantee you receive a tournament-ready product.